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Return & Exchange Policy
We want you to love your purchase and are committed to supplying products that are safe, of good quality and free from defects. Due to the nature of these products, for hygiene, safety, and health reasons, we cannot accept change-of-mind returns or exchanges on our products unless they are defective.
If you experience a problem, your remedies are replacement or refund as set out below.
Defective products – first 6 months from delivery
For 6 months from the date you receive the product, if it:
- is not of good quality or reasonably durable,
- is not fit for its intended or agreed purpose, or
- is otherwise defective or unsafe,
you may return it to us at our risk and expense.
Because these products cannot be repaired, you may then choose:
- a replacement, or
- a refund of the price paid.
Additional 6-month manufacturer’s guarantee
In addition to the above:
- For 1 year from the date of purchase, if a defect arises due to faulty materials or workmanship, we will, at your choice, replace the product or refund you.
- This guarantee applies to the original purchaser and is intended to give you a longer period of protection than the minimum required by law. Where our guarantee is more favourable, you may rely on it.
Guarantee exclusions
The 1‑year manufacturer’s guarantee does not apply where:
- the product has been altered or tampered with by unauthorised persons;
- it has been used contrary to the instructions;
- it has been misused, abused, neglected, or used unreasonably;
- damage is due to normal wear and tear or external causes (for example, accidents, fire, flood, impact).
How to log a return, fault or incident
If you believe your product is faulty:
- Stop using the product if it may be unsafe.
- Contact us as soon as reasonably possible:
- Email: youandlamb@k2medical.co.za
- Tel: 010 045 2500
Please keep your proof of purchase (receipt or invoice).